Store Policy

The following information pertains to the shipping of orders from Ultimate Gaming Paradise (UGP) to you, our customer.

Shipping Policy

Carriers

DHL & Royal Mail are responsible for all shipments. Games are shipped via Royal Mail and all other orders via DHL.

• Orders are sent via express services which are, typically, one business day delivery.
  • Bank holidays do not count as a business day.
  • Busy seasons, such as the month of December, may see the one business day be extended by the carrier.
  • One business day relates to the time with the carrier as is not the total delivery time from when an order is placed to when it is delivered.

DHL

• Tracking information is provided for all shipments. This goes live when the order passes into the care of the carrier.

Order Dispatch

When your order will be dispatched is displayed on the cart page of the checkout process. Please note, the 1 business day delivery is from the day/date shown here.