Klarna is a payment service provider from Sweden
who takes end-to-end responsibility for your
payment. They support 60 million consumers
worldwide in over 70,000 online stores.
If you have chosen to Pay After Delivery (with a 14 or 30 day grace period), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna, where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may apply.
Neither Klarna nor UGP run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and other companies, can see and which does not affect credit scoring.
Payment information is processed securely by Klarna. No card details are transferred to or held by UGP. All transactions take place via connections secured with the latest industry-standard security protocols.
If you want to make a purchase with Klarna, you need to provide your name, address and email address. For some orders, you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. You must give us the correct details, as otherwise, you will not receive the payment information and be liable for delayed payment fees.
After UGP has sent your order, you will receive an email with payment instructions telling you when you need to pay; it’s typically 14 or 30 days after the order is shipped. If you do not have your email to hand, you can contact Klarna’s Customer Service here.
You can pay immediately with a debit or credit card
(Visa/Mastercard) in the checkout or take advantage
of our Pay After Delivery payment option, where you
can pay for the goods once you have received them
via debit or credit card.
If you have received your goods and want to pay,
either log in at www.klarna.com or click
the link from the email Klarna sent you regarding this
order. If you cannot log in to pay, contact Klarna’s
Customer Service.
Although Pay After Delivery is widely promoted, it is not always universally available. The Pay After Delivery method is automatically generated by algorithms that consider several factors, including the amount of order, the e-store, previous order history and item availability. Alternatively, you can complete your order by paying by credit or debit card at the checkout
If you would like to cancel your order, we ask you to contact us.
As soon as UGP has registered your cancellation or your return, the refund will be processed within 5 business days.
Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.
If you are close to your Pay After Delivery payment due date, you should also contact our support team, who will make any necessary adjustments to the statement and provide further help if needed.
If you pay by card, UGP will confirm your order right away. If paying by Pay After Delivery, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check your order and payments status by logging in at www.klarna.com.
If you have paid for your order with a card, the refund
will be made back to the same card. If you have not paid the invoice yet, then the refund will reduce the invoice or cancel
it completely.
Once UGP has received the return (partial or full) and received confirmation, an updated statement will be issued.
With Klarna’s Pay After Delivery, you have either 14 or 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please contact UGP to check on delivery. You can also contact Klarna Customer Service so that Klarna can postpone the due date on your payment.
Call 0203 0050 833
Monday – Saturday 9.00 AM – 6.00 PM, closed Sunday.
