See You Soon Sign

Temporarily Closed & Updates Announced

2021 was another year of lockdowns, restrictions and worry for all of us. Throughout, we have all faced daily challenges of deciding what is safe for friends and family and what isn’t, worrying about if we’re going to be allowed to do what we have planned or if work and business will continue as per usual.

For us at UGP, it was a year of rapid growth and constant striving on our journey. Our first year has been a busy one and we’re very much looking forward to the future and what comes next.

That said, we’re taking the fairly drastic step of starting the year by closing the store for a few weeks. The store is closing to permit major updates to the website in conjunction with a move to larger premises offering the additional space we require.

We anticipate this closure will last no more than 3 or 4 weeks and hope to be fully operational again by the 1st week of February.

So, what changes are coming over the next couple of months to the website? Here’s a brief rundown of what’s in the works:

  • New homepage & store page designs.
  • Reworked product page layout to make the page faster and offer more information, more clearly.
  • Better mobile phone website layout.
  • Improved search functionality.
  • Filters on the product archives to give you more ability to drill down to find what it is you’re looking for.
  • A change of layout to the store category pages – the grid option will remain but by default it will be a list.
  • Clearer display of when an item will be dispatched and how long is left to order to get an item dispacthed that day.
  • Improved pre-order system.
  • Revisions to the cart and checkout pages.
  • All new My Account area with more information that helps keep you informed.
  • Ability to track the delivery of orders from your My Account area.
  • RMA & returns system, right here on the site.
  • We’re implementing a loyalty points scheme which will award redeemable points for purchases.
  • Wishlist functionality will be added so you can find and keep products for later.
  • A newsletter will be launching soon – add your email and receive news, announcements and exclusive offers.

In addition to all this, there’s a couple of major announcements coming but we’re keeping those under wraps just now!

During our temporary closure, the phone lines and Livechat will be offline but the support@ultimategamingparadise.com and shopping@ultimategamingparadise.com emails will remain manned during our normal operating hours.